Service Agreement - South Bay Sedan & Limo Service

CHANGES & CANCELLATIONS.

1. If for any reason, you could not locate the chauffeur, call the dispatcher at (408)-314-7374 to avoid being billed as a no-show. Do not leave your location without communicating with our dispatcher.
2. All deposits are NON refundable.
3. Cancellations for charter (hourly) services within 14 DAYS will be charged the full amount. If prior to the 14 DAYS, only the 1/3 deposit of the final contract will be charged. If booking within 14 DAYS full amount will be charged. Any vehicle 8 passenger or more are charged hourly.
4. Cancellations for airport, seaport, & point to point reservations need to be a minimum of 6 HOURS notice prior to service to avoid a full charge. Please call to confirm.
5. Last minute time changes need to be at least 3 HOURS in advance, and need to be called in at (408)-314-7374, to avoid any wait time fees.

WAIT TIME

1. Non Airport - Wait time of $1 per minute will apply after the first 5 minutes of prearranged time described on the run sheet. (Does not apply to charters (hourly)).
2. Airport - wait time of $1 per minute will apply after 30 minutes of domestic flight wheels down & 1 hour after international flight wheels down.

POLICIES

1. Charters (Hourly) Services are charged from garage to garage. Meaning when your chauffeur leaves the garage time starts, when chauffeur returns to garage time stops.
2. South Bay Sedan & Limo Service is not responsible for service delayed or not rendered due to Mother Nature or circumstances beyond our control.
3. Company is not liable in the event of mechanical breakdown while on route and will only be responsible for making up lost time at a mutually agreed date.
4. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 500.00. Drug use is prohibited by law.
5. Any fines will be paid for by the customer.
6. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
7. It is Illegal to stand through the sunroof. Smoking is not permitted in vehicles.
8. Not responsible for articles left in the vehicle.
9. Balances to be paid to the driver on the run date after the run if not on account.
10. Vehicles cannot be loaded beyond seating capacity.
11. Miscellaneous charges may include but not limited to: Early morning/late night fees, extra stops (depending on the distance), tolls and extra parking (over allowed time frame), waiting time charges for passenger delays and lost baggage (receipt for extra charges will be provided so that you can submit it along with your claim to the airline or your travel agent).
12. Gratuity is discretionary, and can be adjusted up or down or taken out at the customers request.
13. Rates are subject to change without notice.
14. Thank you for your business.